How do I register to volunteer?
Registering is easy! Simply click on the "Login" button on top of the screen. If you are already a member, type in your username and password. If you are new, click on the "Not a Member? Register" link and fill in the necessary information. Once you are done, click "submit" and start searching for projects.

I forgot my username. How do I retrieve that information?

Your username is the email address you used when you created your account. If your email address does not work at login, please contact us at volunteer@lauw.org and a Volunteer Lake County! representative should be in contact with you within 1 to 2 business days.

I forgot my password. How do I retrieve that information?

Click the orange "LOGIN" button on the top right of the website. Enter your username and click "Forgot password?" An email with a temporary password will be sent to you.

Do I need to have an email address to register?

Yes. Our website uses your email address to identify you and send you important information about any opportunities for which you sign up. If you do not have an email account, you can get one free of charge from Yahoo or Google. Free Internet access is also available at most public libraries. If setting up an email account is not an option, please call Lake Area United Way at 219-923-2302 for assistance.

Why do I have to give you my birthdate during registration?

It is required that you provide your birthdate during registration in order to verify if you are over the age of 18 or not. Some projects have age restrictions, and by providing your birthdate during registration the Volunteer Lake County! website is able to automatically enforce these restrictions when a volunteer signs up for a project they aren't old enough to particpate in.

How old do I have to be to volunteer?

The age restrictions vary based on each individual volunteer project. If there is an age restriction for a project it will be stated in the project description. In order to register as a volunteer on this site, the volunteer must be at least 13 years of age. If a volunteer is younger than 13, their parent or gaurdian can create an account and then create a family team where they will be able register the child as a team member. By law, no one under the age of 13 is able to register on any online websites.

How can I find projects that are appropriate for families/children?
To find a family friendly project or projects suitable for children, select the "Appropriate for" filter on the left hand side of the "Find an Opportunity" page. Make sure to select the correct age group to find appropriate projects.

Can I go to a project without registering?
No, you cannot go to a project without registering.

What do I do if the project I want to volunteer for is filled?
If the project you want to volunteer for is filled, you have two options. One--register and be placed on a wait list; you will receive a notification if there becomes an opening. Two--browse through the organizations other projects and see if the project is being held on a different date/time. Many of the projects posted on the site are recurring and are held on various days.

I have been waitlisted for a project. Now what?

When (and if) a space opens up, you will be notified via email. Open spaces will be filled on a first-come, first-served basis, so if you are still available for and interested in the volunteer opportunity, make sure you login, return to the sign-in page, and claim one of the open spaces. PLEASE DO NOT JUST SHOW UP FOR THE PROJECT.

How can I create a team?
To create a team, you first have to sign into your account. If you currently are not registered, then read the steps above under "How do I register to volunteer." Once you are signed in, click on "Create a New Team" and fill in the required fields.
NOTE: Adding team members does not automatically sign up volunteers to your team. They will be sent an invitation via email to join your team. In the email they will be prompted to sign-in and either accept or decline the invitation.

Will supplies be provided for my project?
It varies from project to project. Please be sure to check the project description to see if you need to bring any supplies with you. If you are still unsure please reach out to the coordinator of the particular project you are interested in and ask for more information on the project.

How do I remove myself from a project?
To remove yourself from a project, log into your account. On the main page of your account, you will see all of the opportunities that you are signed up for. Under the "Action/Status" field, you will see an option called "Remove Me," click on this link. A warning box will appear asking you if you are sure you want to remove yourself from this opportunity--if you are sure click OK. If not, click cancel.

Can I volunteer with my family and friends?

Yes, you can sign up as individuals at the same project or you can create a team and sign everyone up at one time.

My hours are not accurate. Why aren’t my hours showing up?

Please give the volunteer leader one week to verify attendance for each project. However, if it takes longer than one week for your hours to show up on your Account Overview page, go to your Volunteer History, view the opportunity listing for the project at which you served, and click the "Report Hours" link.

Why is it important for me to show up to the volunteer opportunities for which I register?

The organizations on this site are committed to ensuring the best experience for volunteers, and your participation is key to our collective success. They tailor their projects around goals, needs, and tasks, basing the number of volunteer slots they offer on these factors. As a result, your attendance at projects for which you sign up is critical. If you do not attend a project for which you signed up you could leave the organization short handed and unable to complete the project. If you sign up for a project and later find out you can not attend, please make sure to unregister yourself from the project before the project date. This is also important as there may be other volunteers who are on a waitlist for the project and can fill your space if you can not attend. The only way a waitlisted volunteer will be contacted though is if you unregister yourself from the project.

I removed myself from a project, but have been marked as having not attended it – why?

If you removed yourself following the start time of the project, your status will be noted as Not Attended.

I'm looking for a volunteer project that is a good fit for me, what should I do?

Go to the volunteer tab and select "Find an Opportunity." From there you can either search for projects or view a calendar of upcoming volunteer projects. Under the "Search for projects" option there are a number of boxes on the left hand side of the page that allow you to filter projects based on your interests, availability, skill level, and the population you would like to serve. By entering this information, the Volunteer Lake County! system will search for opportunities that match those specific criterion. The available projects will be populated on the right hand side of the screen.

Do you provide some sort of documentation that I volunteered?

Once you participate in a volunteer project it will populate on your volunteer profile in your Volunteer History. This section will also show your verified volunteer hours as well as self reported hours. You do have the option to print your history and use that as documentation that you attended a project. If you need specific documentation please contact the project's coordinator directly.

Why don’t you provide the whole address for the opportunity on the sign-up page?

Volunteer Lake County! is dedicated to personal and organizational privacy. Some organizations with which we work request that their addresses remain anonymous for their clients’ protection. Use the zip code on the volunteer opportunity sign-up page to get a better understanding of the opportunity’s location. Once you register and sign up for the opportunity, you will receive an email with the project address, directions, where to meet the volunteer leader, and the volunteer leader’s contact information.

I work for a nonprofit organization or school that needs volunteers, how do I become a community partner?

View our For Nonprofit Organizations page and first read our About Partnership information. Then click on the Sign Up/Register button on the left hand side of the page and complete the registration form. A Lake Area United Way representative will reach out to you about your application in 1 to 2 days.

My company would like to organize a volunteer day. Who do I contact?

Volunteer Lake County! offers expertise in community service to corporations by creating customized, hands-on group volunteer projects that complement team building, leadership development, and philanthropy initiatives. Through this program, Lake Area United Way will fully develop and coordinate all aspects of your company’s volunteer project. For more information visit the Become a Partner page or contact Megan Sikes.

Still have questions? Email us at volunteer@lauw.org.